Orders & Returns Policy

 

Welcome to homeaurad! This policy outlines our procedures for placing orders, tracking shipments, and initiating returns or exchanges for furniture and home decor products. By purchasing from us, you agree to these terms.

1. Order Placement & Confirmation

 

  • Order Submission:
    • Add items to your cart and proceed to checkout.
    • Provide accurate billing, shipping, and payment information.
  • Order Confirmation:
    • A confirmation email will be sent with order details and a tracking number once your order is processed.
    • Changes to orders (e.g., address updates) must be requested within [X] hours of placement.

2. Payment Methods

 

  • Accepted Payments: Credit/debit cards (Visa, Mastercard, American Express), PayPal, and financing options (e.g., Klarna, Affirm).
  • Taxes & Fees: Prices exclude taxes, duties, or customs fees (where applicable).
  • Authorization Holds: Your payment method may be pre-authorized for verification purposes.

3. Shipping & Delivery

 

  • Shipping Options:
    • Standard shipping (5–10 business days).
    • Expedited shipping (2–3 business days, additional fee applies).
  • Delivery Process:
    • Furniture may require assembly (instructions included).
    • White-glove delivery (assembly + placement) available for large items (fee applies).
  • Damages or Delays:
    • Report visible damages within [X] days of delivery.
    • Delays due to logistics or weather will be communicated via email.

4. Returns Policy

 

  • Eligibility:
    • Unused, undamaged items returned within [30] days of delivery.
    • Exceptions: Custom orders, personalized items, clearance sales, or opened mattresses.
  • Return Process:
    1. Contact us at [email protected] to request a return.
    2. Package items in original packaging with all accessories.
    3. Ship via a carrier of your choice (prepaid postage required).

5. Refunds & Exchanges

 

  • Refund Timelines:
    • Inspection: [X] business days after receiving the return.
    • Refund: Issued to the original payment method within [5–10] business days.
  • Exchange Requests:
    • Replacements available for in-stock items.
    • Shipping fees may apply for exchanges.
  • Restocking Fees:
    • A [X]% fee may apply to returns due to buyer’s remorse.

6. Warranty Claims

 

  • Coverage:
    • [1–5 year] warranty for defects in materials or workmanship.
    • Excludes damage from misuse, accidents, or unauthorized repairs.
  • How to Claim:
    1. Submit proof of purchase (order number or receipt).
    2. Describe the issue and attach photos/videos.
    3. We will repair, replace, or refund eligible items.

7. Cancellations

 

  • Pre-Shipment Cancellations:
    • Free cancellation if requested before the order ships.
    • A [X]% processing fee may apply to custom orders.
  • Post-Shipment Cancellations:
    • Contact us immediately. You may be responsible for return shipping costs.

8. Disputes & Resolution

 

  • Customer Support: Start by contacting [email protected].
  • Escalation: If unresolved, email [email protected].
  • Legal Action: Disputes will be resolved in the courts of [Your Jurisdiction].

9. International Orders

 

  • Duties & Taxes: Recipient is responsible for customs fees, duties, or taxes.
  • Shipping Restrictions: Some products may not be available for international shipping.

10. FAQs

 

  • Q: Can I track my order?
    A: Yes! Use the tracking number in your confirmation email.
  • Q: Are returns free?
    A: Returns are free for defective items; buyer pays postage for other returns.
  • Q: How long does a refund take?
    A: Allow 5–10 business days after inspection.
This policy is a general template. Customize it to reflect your business practices, jurisdiction, and legal requirements (e.g., GDPR, CCPA). Consult a legal professional to ensure compliance.
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