Orders & Returns

1. Order Placement & Confirmation

• Order Submission:
  • Add items to your cart and proceed to checkout.
  • Provide accurate billing, shipping, and payment information.
• Order Confirmation:
  • A confirmation email will be sent with order details and a tracking number once your order is processed.
  • Changes to orders (e.g., address updates) must be requested within [X] hours of placement.

2. Payment Methods

• Accepted Payments: Credit/debit cards (Visa, Mastercard, American Express), PayPal, and financing options (e.g., Klarna, Affirm).
• Taxes & Fees: Prices exclude taxes, duties, or customs fees (where applicable).
• Authorization Holds: Your payment method may be pre-authorized for verification purposes.

3. Shipping & Delivery

• Shipping Options:
  • Standard shipping (5–10 business days).
  • Expedited shipping (2–3 business days, additional fee applies).
• Delivery Process:
  • Furniture may require assembly (instructions included).
  • White-glove delivery (assembly + placement) available for large items (fee applies).
• Damages or Delays:
  • Report visible damages within [X] days of delivery.
  • Delays due to logistics or weather will be communicated via email.

4. Returns Policy

• Eligibility:
  • Unused, undamaged items returned within [30] days of delivery.
  • Exceptions: Custom orders, personalized items, clearance sales, or opened mattresses.
• Return Process:
  1. Contact us at [email protected] to request a return.
  2. Package items in original packaging with all accessories.
  3. Ship via a carrier of your choice (prepaid postage required).

5. Refunds & Exchanges

• Refund Timelines:
  • Inspection: [X] business days after receiving the return.
  • Refund: Issued to the original payment method within [5–10] business days.
• Exchange Requests:
  • Replacements available for in-stock items.
  • Shipping fees may apply for exchanges.
• Restocking Fees:
  • A [X]% fee may apply to returns due to buyer’s remorse.

6. Warranty Claims

• Coverage:
  • [1–5 year] warranty for defects in materials or workmanship.
  • Excludes damage from misuse, accidents, or unauthorized repairs.
• How to Claim:
  1. Submit proof of purchase (order number or receipt).
  2. Describe the issue and attach photos/videos.
  3. We will repair, replace, or refund eligible items.

7. Cancellations

• Pre-Shipment Cancellations:
  • Free cancellation if requested before the order ships.
  • A [X]% processing fee may apply to custom orders.
• Post-Shipment Cancellations:
  • Contact us immediately. You may be responsible for return shipping costs.

8. Disputes & Resolution

• Customer Support: Start by contacting [email protected].
• Escalation: If unresolved, email [email protected].
• Legal Action: Disputes will be resolved in the courts of [Your Jurisdiction].

9. International Orders

• Duties & Taxes: Recipient is responsible for customs fees, duties, or taxes.
• Shipping Restrictions: Some products may not be available for international shipping.

10. FAQs

• Q: Can I track my order?
  A: Yes! Use the tracking number in your confirmation email.
• Q: Are returns free?
  A: Returns are free for defective items; buyer pays postage for other returns.
• Q: How long does a refund take?
  A: Allow 5–10 business days after inspection.